Returns & Exchanges
At RestaurantSupply.com, we strive to ensure your kitchen operations run smoothly with the right equipment. If you are not completely satisfied with your purchase, you may return most new, unopened items within 30 days of delivery for a refund, subject to applicable restocking fees.
Request Authorization
Log in to your account or contact our customer service team to request a Return Merchandise Authorization (RMA) number before shipping any products back.
Pack Securely
Ensure the item is in its original manufacturer packaging with all manuals and accessories included, then place it inside a sturdy shipping carton.
Label and Ship
Clearly write your RMA number on the outer shipping label and send the package to the authorized warehouse address provided by our support team.
Inspection and Refund
Once our warehouse inspects the returned equipment to confirm its condition, we will process your refund minus any original shipping costs and restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing